Privacy Policy

1. Who We Are

Speak Up Studio is a professional podcast and video recording studio located at 2988 Boulevard Saint-Martin O, Laval, QC. We provide fully operated recording sessions for entrepreneurs, consultants, coaches, and professionals in the Greater Montreal area.

For the purposes of this Privacy Policy, "we," "us," and "our" refer to Speak Up Studio. "You" refers to any person who visits our website, contacts us, books a session, or uses any of our services.

Questions about this policy or your personal information can be directed to:

• Email: [email protected]
• Address: 2988 Boulevard Saint-Martin O, Laval, QC

2. What Information We Collect

Information You Give Us Directly:

When you contact us, book a session, or fill out a form on our website, we may collect:

• Your full name
• Your email address
• Your phone number
• Information about your content goals, business, or session preferences that you share with us voluntarily.

Session Recordings:

When you attend a recording session at Speak Up Studio, we record video and audio as part of the service. The footage produced during your session belongs to you. We do not use, repurpose, or publish your recordings without your explicit consent.

Speak Up Studio may request permission to use certain clips or behind-the-scenes images for promotional purposes, such as:

• Website content
• Social media
• Portfolio examples

This is always done with the client's knowledge and approval.

Information Collected Automatically:

When you visit our website, certain information is collected automatically through cookies and tracking tools. This may include:

• Your IP address and general location
• The pages you visit and how long you spend on them
• The device and browser you use
• How you found our website (referral source)

This information is collected through tools including Google Analytics and advertising pixels from platforms such as Meta (Facebook and Instagram). We use this data to understand how people find and use our website and to improve the relevance of any advertising we run.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and booking requests
• To schedule and confirm your studio sessions
• To communicate with you about your session, including reminders and follow-ups
• To improve our website and understand how visitors interact with it
• To run advertising campaigns on platforms such as Meta and Google, including retargeting ads to people who have visited our website
• To send you relevant information about our services if you have opted in to receive it

We do not sell your personal information to third parties. We do not use your information for any purpose beyond what is described in this policy without asking for your consent first.

4. Our Legal Basis for Processing Your Information

Your Consent:

For marketing communications, the use of non-essential cookies, and advertising pixels, we rely on your consent. You can withdraw consent at any time by contacting us or adjusting your browser settings.

Contractual Necessity:

When you book a session with us, we need certain information to fulfil that booking. Collecting your name, email, and phone number is necessary to provide the service you have requested.

Legitimate Interests:

We may use automatically collected data to understand website traffic and improve our services. We have assessed that this use does not override your privacy rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and to help us understand how it is being used. Cookies are small text files stored on your device when you visit a website.

Essential Cookies:

These are required for the website to work. They cannot be turned off. They do not collect personal information for marketing purposes.

Analytics Cookies:

We use Google Analytics to collect anonymised information about how visitors use our website. This helps us understand which pages are most useful and how people find us. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Advertising and Retargeting Cookies:

We may use pixels and cookies from platforms including Meta (Facebook and Instagram) to show ads to people who have previously visited our website and to measure the effectiveness of our advertising. These platforms have their own privacy policies that govern how they use this data.

You can manage your advertising preferences directly through:

• Meta Ad Preferences
• Google Ad Settings

You can also adjust your cookie preferences through your browser settings at any time.

6. Third-Party Services We Use

To operate our business, we use third-party tools and platforms that may process your personal information on our behalf. These include:

• Booking and scheduling tools: To manage session appointments and send confirmations
• CRM platforms: To store contact information and manage client relationships
• Google services: Including Google Analytics and Google Calendar for scheduling and website analytics
• Meta platforms: Including Facebook and Instagram for advertising and social media
• Email communication tools: To send you booking confirmations and follow-up messages

Each of these third-party services operates under its own privacy policy. We select partners who meet reasonable data protection standards, but we are not responsible for the privacy practices of third-party platforms once data is transferred to them.

7. How Long We Keep Your Information

We keep your personal information for as long as it is necessary to provide you with our services and to meet our legal obligations.

• Contact and booking information is kept for as long as our business relationship is active and for a reasonable period afterward in case of follow-up inquiries or disputes.
• Session recordings are kept until delivered to you and confirmed as received, after which they are deleted from our systems unless you have consented to us retaining them for other purposes.
• Website analytics data is retained in accordance with the settings of the analytics platform used and is generally anonymised.

When information is no longer needed, we delete it or anonymise it securely.

8. Your Rights

Under Quebec's Law 25 and applicable Canadian privacy law, you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you. We will provide a copy of that information as required under applicable privacy laws.
• Right to Correction: If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to Withdrawal of Consent: If we are relying on your consent to process your information, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
• Right to Deletion: In certain circumstances, you can ask us to delete your personal information. We will do so unless we are required by law to keep it.
• Right to Complain: If you believe we have not handled your personal information appropriately, you have the right to file a complaint with the Commission d'accès à l'information du Québec (CAI), which is the provincial authority responsible for overseeing privacy law in Quebec.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include using secure communication tools, limiting access to personal information to people who need it to do their jobs, and working with reputable third-party platforms that maintain their own security standards.

No system is completely secure. If you have reason to believe that your interaction with us has been compromised, please contact us immediately at [email protected].

10. Links to Other Websites

Our website may contain links to third-party websites, including our social media profiles on Instagram and other platforms. Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the tools we use, or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

For significant changes, we will make reasonable efforts to notify you directly if we have your contact information on file.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

Speak Up Studio: 2988 Boulevard Saint-Martin O, Laval, QC

Email: [email protected]

Instagram: @speakupstudiolaval

We're happy to answer questions in both French and English.